Privacy Policy

📋 Introduction

Avolv.ai ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and web platform (collectively, the "Service").

📊 Information We Collect

We collect information that you provide directly to us, including:

• Account Information: Name, email address, company name, and password when you create an account
• Customer Data: Information about your customers that you input into the Service, including contact details, health scores, notes, and activities
• Voice Notes: Audio recordings and transcriptions when you use the voice notes feature
• Usage Data: Information about how you interact with our Service, including features used and time spent
• Device Information: Device type, operating system, and unique device identifiers for mobile app users
• Phone Number: Mobile phone number when you opt in to receive SMS communications such as appointment reminders, service updates, and follow-up messages

⚙️ How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Service
• Process and complete transactions
• Send you technical notices, updates, and support messages
• Generate AI-powered insights, health scores, and recommendations
• Respond to your comments, questions, and customer service requests
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent fraudulent transactions and abuse

🔒 Data Storage and Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Your data is stored on secure servers with encryption at rest and in transit.

• All data is encrypted using industry-standard TLS 1.3
• Database encryption at rest using AES-256
• Regular security audits and penetration testing
• Multi-factor authentication available for all accounts

🤝 Data Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

• Service Providers: We may share information with third-party vendors who assist us in operating our Service (e.g., cloud hosting, analytics)
• Legal Requirements: We may disclose information if required by law or in response to valid legal process
• Business Transfers: In connection with any merger, acquisition, or sale of assets
• With Your Consent: We may share information with your explicit consent
• Mobile Information: We do not share, sell, or distribute your mobile phone number or any SMS opt-in data with third parties or affiliates for marketing or promotional purposes

✅ Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal information
• Export: Request a machine-readable copy of your data
• Opt-out: Unsubscribe from marketing communications at any time

🔔 Push Notifications

With your consent, we may send push notifications to your mobile device about important updates, alerts, and reminders. You can disable push notifications at any time through your device settings.

👶 Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

🌍 International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

📝 Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Effective Date" above. Your continued use of the Service after changes indicates acceptance of the updated policy.

📧 Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: