Customers ask for help in a dozen places. Support Ticketing pulls those requests into one queue, from an in-app help button, email, and a web form, and gives your team assignment, statuses, canned replies, and SLAs to work them.
When support lives in a personal inbox and a string of texts, requests get missed and nobody can tell what is still open. Support Ticketing gives those requests a front door and a queue. A customer asks for help from the app, by email, or through a web form, it becomes a ticket with an owner and a status, and your team works it with the tools a real desk needs. If you already run a support system, keep it: Avolv can be the front door and pass tickets to your own tool through the API.
A real support desk, without standing up a separate platform.
Tickets arrive from an in-app help button, email, and a public web form, and land in one place your team works from.
Assignment, statuses, internal notes, canned replies, and SLA tracking, so every request gets owned and nothing sits.
Use Avolv's built-in ticketing, or connect your own system like Jira through the API and keep Avolv as the front door.
From the in-app help button, an email to your support address, or your public web form.
Routed into the queue, assigned to a person, and given a status and a priority.
With canned replies, internal notes, and SLA timers, while the customer gets updates along the way.
Operators whose customers need a clear way to ask for help, and who want those requests tracked and owned instead of scattered across texts, inboxes, and voicemails.
Support Ticketing runs on top of the Avolv core platform. Fifteen minutes and we'll show you how a request becomes a tracked ticket.